Privacy

This website collects almost nothing, which makes this short.

Cookies and tracking

The site itself sets no cookies, runs no session tracking and does no cross-site profiling. The one thing it keeps on your device is an open chat with Salty, in that browser tab only (below). Fonts are served from this domain rather than a font CDN, so loading a page here does not tell a font company that you did.

One scoped exception, stated plainly: while we advertise on Facebook, the current-offer page — and only that page — carries Meta's advertising pixel. Meta sets its own cookies there and learns that you visited; we use what it measures to see whether the ads work and to show the offer to people like the ones who respond. It runs nowhere else on this site, and it leaves when the campaign does. Your Facebook ad preferences control what Meta itself does with it.

We also count page views, using a self-hosted, cookieless analytics install on our own server. It records the page, the referrer and a rough country — never an identifier that follows you between visits or between sites, and it stores nothing on your device.

The request forms

The forms on this site — the consultation request, the renter first-visit request, the current offer, and the address list for property managers — send what you type to our own scheduling system, which runs on our own server. There is no third-party form service and no form-builder in between: the page you are on talks to a server we operate, and nothing else.

To plan the technician's route we turn the service address into a position on a map, using a mapping provider (Google). The street address is the only thing sent to them — not your name, not how to reach you, not anything you wrote. If you would rather not use the forms at all, call or text (702) 908-9967 and we will take it down by hand.

Salty, the chat

Salty, the cartoon helper on these pages, answers what you type with an AI. A question you type goes to our own server and from there to Retell AI, the same provider as Salty's voice, where an AI model writes the answer; Retell keeps the typed conversation for 30 days. The buttons Salty offers, and its answers about emergencies, are written in advance and go to no one. Salty never needs your phone number or address in the conversation: when you want a visit it opens a short form, and what you put in that form is handled as described below and never sent to Retell. While the chat is open it keeps the conversation in this browser tab, so it follows you from page to page; closing the tab clears it.

If you leave your details in the chat — your name, mobile number, area, best day, the job and an email if you give one — they go to our own scheduling system on our own server, with the conversation you had, so we know what you asked before we reply. If you then book a time through the chat, the booking is made with Cal.com, our calendar company: your name, email, phone number, the visit address and a note of the job go to them so they can send the calendar invite. Their privacy policy governs what they do with it.

You can also talk to Salty instead of typing, and that is different: Salty's voice is an AI. What you say goes to Retell AI, our voice provider, which turns it into text, has an AI model answer, and speaks the answer back. The call is recorded and transcribed, and Retell keeps the recording and transcript for 30 days. Salty tells you this before your microphone turns on, and the call starts only when you tap to start it; your browser asks before it lets this site use your microphone. If you leave your details or book a time during the call, they are handled exactly as above, and the conversation and a short summary of it are kept with them in our scheduling system.

Reviews you leave

The reviews page asks for a rating, the name you want shown, optionally your area and which job it was, and what you thought. We publish it on that page with the name you gave — which is why the form will not send without the consent box ticked. Please use a first name and a last initial rather than your full name; that is what we ask for and it is all we show.

We publish what you wrote. We do not edit a review to improve it, we do not take one down for being unflattering, and we do not hide low ratings — the reviews page shows every one we have at every rating, and the selections that appear elsewhere on the site link back to it. Ask us and we will remove yours: call or text (702) 908-9967.

The form sends your review to our own scheduling system, on our own server, the same way the request forms do. Your street address is never part of a review and we never publish one.

Server logs

The web server that hosts this site keeps standard access logs — IP address, the page requested, the time, and the browser's user-agent string. These exist so the site can be kept running and secure. They are not used to build a profile of you and they are not shared or sold.

If you send us a request

A form asks for what's needed to call you back and turn up: your name, how to reach you, the address, which days and times you're usually home, and anything you choose to write. We use it to get in touch, to plan the visit and to do the work, and for nothing else. We do not sell it, rent it, or pass it to a marketing list.

If you call or text instead, we have your phone number for the same reason and use it the same way.

If you become a customer

We keep a record of your home's equipment — filter sizes, detector locations and manufacture dates, fixture types, your fridge filter part number, your softener's fill line — along with photographs taken during visits. That record is the service. We keep it so the right parts arrive on the right day, and we share it with you.

Payment card details are handled by our payment processor. We do not store card numbers.

How long we keep things

Requests that don't turn into service are discarded within 90 days. Customer service records are kept while you're a customer and for a reasonable period afterwards, so that if you come back we still know your filter sizes.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call or text (702) 908-9967 and say so. You can ask us to stop contacting you at any time and we will.

Children

This is a home services business. The site is not directed at children and we don't knowingly collect information from them.

Changes

If this policy changes, the date at the top changes with it. We don't email out notices, because we don't hold an email list.

Questions

Call or text (702) 908-9967, or send a request and ask on the call. Those are the only two contact channels this business publishes — we still don't put an email address of our own on the site. What we agree to do for you, and what our texts are, sit in our terms.