Privacy
This website collects almost nothing, which makes this short.
Cookies and tracking
The site itself sets no cookies, runs no session tracking and does no cross-site profiling. Fonts are served from this domain rather than a font CDN, so loading a page here does not tell a font company that you did.
One scoped exception, stated plainly: while we advertise on Facebook, the current-offer page — and only that page — carries Meta's advertising pixel. Meta sets its own cookies there and learns that you visited; we use what it measures to see whether the ads work and to show the offer to people like the ones who respond. It runs nowhere else on this site, and it leaves when the campaign does. Your Facebook ad preferences control what Meta itself does with it.
We also count page views, using a self-hosted, cookieless analytics install on our own server. It records the page, the referrer and a rough country — never an identifier that follows you between visits or between sites, and it stores nothing on your device.
The request forms
The forms on this site — the consultation request, the renter first-visit request, the current offer, and the address list for property managers — send what you type to our own scheduling system, which runs on our own server. There is no third-party form service and no form-builder in between: the page you are on talks to a server we operate, and nothing else.
To plan the technician's route we turn the service address into a position on a map, using a mapping provider (Google). The street address is the only thing sent to them — not your name, not how to reach you, not anything you wrote. If you would rather not use the forms at all, call or text (702) 908-9967 and we will take it down by hand.
The booking calendar
One scoped exception to the paragraph above, stated plainly: the current-offer page — and only that page — carries a booking calendar run by Cal.com, so you can pick a visit time yourself instead of waiting for us to call. If you book through it, what you type goes to them as well as to us: your name, your email address, your phone number and anything you write in the notes. Loading that page also tells them your IP address and browser, the way visiting any website does. Their privacy policy governs what they do with it, and we use it for one thing — turning up.
Every other page on this site talks only to our own server. If you would rather not use the calendar at all, the same page has a form that goes straight to us, or you can call or text (702) 908-9967 and we will book it by hand.
Reviews you leave
The reviews page asks for a rating, the name you want shown, optionally your area and which job it was, and what you thought. We publish it on that page with the name you gave — which is why the form will not send without the consent box ticked. Please use a first name and a last initial rather than your full name; that is what we ask for and it is all we show.
We publish what you wrote. We do not edit a review to improve it, we do not take one down for being unflattering, and we do not hide low ratings — the reviews page shows every one we have at every rating, and the selections that appear elsewhere on the site link back to it. Ask us and we will remove yours: call or text (702) 908-9967.
The form sends your review to our own scheduling system, on our own server, the same way the request forms do. Your street address is never part of a review and we never publish one.
Server logs
The web server that hosts this site keeps standard access logs — IP address, the page requested, the time, and the browser's user-agent string. These exist so the site can be kept running and secure. They are not used to build a profile of you and they are not shared or sold.
If you send us a request
A form asks for what's needed to call you back and turn up: your name, how to reach you, the address, which days and times you're usually home, and anything you choose to write. We use it to get in touch, to plan the visit and to do the work, and for nothing else. We do not sell it, rent it, or pass it to a marketing list.
If you call or text instead, we have your phone number for the same reason and use it the same way.
If you become a customer
We keep a record of your home's equipment — filter sizes, detector locations and manufacture dates, fixture types, your fridge filter part number, your softener's fill line — along with photographs taken during visits. That record is the service. We keep it so the right parts arrive on the right day, and we share it with you.
Payment card details are handled by our payment processor. We do not store card numbers.
How long we keep things
Requests that don't turn into service are discarded within 90 days. Customer service records are kept while you're a customer and for a reasonable period afterwards, so that if you come back we still know your filter sizes.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call or text (702) 908-9967 and say so. You can ask us to stop contacting you at any time and we will.
Children
This is a home services business. The site is not directed at children and we don't knowingly collect information from them.
Changes
If this policy changes, the date at the top changes with it. We don't email out notices, because we don't hold an email list.
Questions
Call or text (702) 908-9967, or send a request and ask on the call. Those are the only two contact channels this business publishes — we still don't put an email address of our own on the site. What we agree to do for you, and what our texts are, sit in our terms.